Thursday, October 23, 2014

Eni: now the company is detrimental to consumers for poor service!

News in Italian language

Eni will compensate with a compensation of EUR 25 per head more than 100,000 customers who have suffered disruptions both within the "protection" of the free market gas.

It has established the Energy Authority accepting the commitments presented by the company as a result of disciplinary proceedings initiated for violation of the regulation on the billing frequency (more than 79.000) and delays in sending the Bill for change of supplier (27,000 cases). 

The compensation for all those customers that at the October 31, 2013 (date of commencement of investigation) were interested in inefficiency, still present at December 31, 2013. 

The Authority informs that Eni has also committed to ensuring the automatic extension and the interest-free instalment amounts invoiced, to join for two years at "conciliation Service customers energy" of authority and to promote initiatives to encourage the gas meter reading of the counter. Specifically, reads the note, communications will be to raise awareness of the importance of self-support reading, messages to customers for which there are actual readings or customer self-metre reading for at least 12 months and data capture through post-it on the occasion of the "visit" of reading. 

In addition, as a result of requests made by associations of consumers and small businesses in the market test, i.e. the publication of the commitments that the parties may submit their comments-for Eni has added an additional commitment, or to pay compensation of EUR 10 to all customers in "protection" gas that after November 1, 2013 have suffered or will suffer a delay of invoicing not yet ceased to December 31, 2014.

Original text by Griddle Music

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